Privacy Policy

Introduction

This Privacy Policy describes how SwiftDispatch (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use our website, applications, and related services (collectively, the “Services”).

By using SwiftDispatch, you agree to the collection and use of information in accordance with this Privacy Policy.

About SwiftDispatch

SwiftDispatch is a field service operations platform designed to help service businesses manage scheduling, technician workflows, customer communication, invoicing, dispatch coordination, and related operational activities.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when using the Services, including:

• Names
• Email addresses
• Phone numbers
• Mailing addresses
• Business names
• Job titles
• Account credentials and authentication data
• Customer information entered into the platform
• Job notes, dispatch details, and operational records
• Contact preferences

You are responsible for ensuring that any information submitted to the Services is accurate and up to date.

Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, including:

• IP addresses
• Browser and device information
• Operating system information
• Login timestamps
• Usage activity within the platform
• Diagnostic and performance data
• Cookies and similar technologies

This information helps us maintain platform security, improve performance, troubleshoot issues, and better understand how the Services are used.

How We Use Information

We may use collected information to:

• Provide and maintain the Services
• Create and manage user accounts
• Authenticate users and maintain platform security
• Facilitate dispatching, scheduling, invoicing, and operational workflows
• Send service-related communications and notifications
• Respond to support requests and inquiries
• Improve platform functionality and user experience
• Monitor for fraud, abuse, or unauthorized access
• Comply with legal obligations

SMS Communications

SwiftDispatch may send transactional or operational text messages related to account activity, dispatch updates, scheduling, technician notifications, customer communication, and related service operations.

Users may opt out of SMS communications by following instructions included in applicable messages, including replying STOP where supported.

Message and data rates may apply depending on your mobile carrier.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain platform functionality
• Store user preferences
• Improve security and performance
• Analyze usage trends
• Enhance the overall user experience

Most browsers allow users to control cookie settings through browser preferences.

Third-Party Services

We may use third-party service providers to support platform infrastructure, communications, authentication, hosting, analytics, and related operations.

Third-party providers may include:

• Supabase
• Twilio
• Vercel
• Stripe (if payment processing is enabled)

These providers may process information only as necessary to perform services on our behalf.

Data Sharing

We do not sell personal information.

We may share information:

• With service providers supporting the operation of the Services
• To comply with legal obligations or lawful requests
• To protect platform security and prevent fraud
• In connection with a merger, acquisition, financing event, or business transfer

Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain account functionality
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, we may delete, anonymize, or securely archive it.

Data Security

We implement reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

SwiftDispatch is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that information from a child under 18 has been collected, we will take reasonable steps to delete it.

Your Rights and Choices

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Delete your information
• Request a copy of your information
• Withdraw consent where applicable

Users may also update account information through platform account settings where available.

To submit requests regarding your information, contact us using the information below.

Do Not Track Signals

Some browsers include Do Not Track (DNT) settings. Because there is currently no universally accepted standard for DNT signals, SwiftDispatch does not currently respond to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date. Continued use of the Services after updates become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or your personal information, you may contact us at: